Your information. Handled with care.

Privacy notice

How enquiries are handled.

1. What you share

   The contact form collects your name, email address and project message, plus any website address, service, budget or timing you choose to provide. Direct emails include the information you send and our replies. Technical request information, such as an IP address, may also be processed to operate the website and protect the form from abuse. Please avoid sending passwords, payment details or sensitive personal information. Without contact details and enough information about your request, I may be unable to respond.

2. Why it is used

   I use your information to understand and respond to your enquiry, discuss scope and quotes, manage agreed work, and keep necessary business records. Technical information helps protect the website and prevent repeated submissions. Sending an enquiry does not subscribe you to marketing.

3. Who helps handle it

   Resend sends contact-form notifications to the studio inbox. Google Workspace hosts that inbox and our email correspondence. Upstash Redis holds temporary identifiers and submission status for abuse and duplicate protection. Website infrastructure providers also process the requests needed to operate the site. I share information with these providers for those purposes, and may disclose information where required by law. An email link opens your own email app; you decide whether to send it.

4. Form protection and temporary records

   The website does not save enquiry text in its public content system, analytics or browser local storage. Upstash receives coded identifiers and status records, rather than raw enquiry text or email addresses. Active rate-limit counters expire after 15 minutes or one hour; duplicate-protection records expire after 48 hours. These expiry periods apply to the live application records, not to email correspondence or provider backups.

5. Overseas processing

   Information may be processed outside Australia, including in the United States. Resend stores message content and delivery logs in the United States. Google Workspace and other infrastructure providers may process information in countries where they or their service providers operate. Database storage and replicas depend on the regions configured for the service. This website does not promise Australian-only storage. You can contact me for information about the providers used for your enquiry.

6. How long information is kept

   I keep enquiry correspondence while it is needed to respond to you, manage agreed work or meet business and legal obligations. When an enquiry is no longer needed for those purposes, my policy is to delete it. There is no fixed automatic deletion deadline for the studio inbox; mailbox review and deletion are managed separately from the website. Provider logs, backups and legally required records can have different retention periods. Resend publishes a standard 30-day retention period for email and log data on its Free, Pro and Scale plans, with separate backup retention. Deleting an enquiry from the studio inbox does not instantly remove every provider copy.

7. Cookies and analytics

   Optional analytics and advertising tracking are not enabled on this website. Authenticated editing and draft preview use necessary session cookies. I will update this notice before introducing optional analytics.

8. Access, correction and privacy concerns

   Email hello@focusin.com.au to ask what information I hold about you, request access, correction or deletion, or raise a privacy concern. Please describe the request and the enquiry it relates to. I may need to verify your identity before sharing or changing personal information. I will review the request and respond, explaining any information that needs to be retained or any reason a request cannot be met. If a concern remains unresolved, you can seek information about complaint options from the Office of the Australian Information Commissioner.

9. Updates to this notice

   Last updated 5 November 2026. I will update this page when the website’s information handling changes. You can contact hello@focusin.com.au with questions about this notice.